New Oracle PeopleSoft CRM for Higher Education is Impressive

Last year we completed the implementation of the Oracle PeopleSoft Higher Education ERP solution, however, we intentionally did not commit to a CRM solution. Today we took a serious look at PeopleSoft’s 9.1 CRM solution and am I glad we waited. Back when we were committing to this new ERP we did look at CRM. It is an important component for a complete HE business strategy but what was apparent at the time was that PeopleSoft’s CRM was more of a commercial business solution rather then a Higher Ed solution. Our decision was to wait and focus our attention on learning the core PeopleSoft ERP components and revisit CRM down the road.

We are now down the road and we are looking at the enterprise and on-demand CRM options. But irregardless of what we may purchase I do want to say that PeopleSoft is extremely well positioned right now with their CRM products that are highly tuned for Higher Ed. Their overall architecture is exactly where you would want it to be in this web driven world. The data integration for all of their modules is perfect for realizing ease of use and delivering office efficiency. I can rest easier knowing that my university is working with the most powerful ERP base available to Higher Education where we just try to keep up with their development rather then having to ask for it.

Maybe that was a free advertisement for PeopleSoft, but the bottom line is PeopleSoft is really starting to distance itself from the competition and if you are not using PeopleSoft then you should at least be aware of what you are missing. Oracle PeopleSoft is definitely committing serious development resources to solidify their leadership of the Higher Education market.

About ghsmith76

Greg Smith is currently the Interim CIO at Western Washington University. Prior to WWU Greg was the CIO at Missouri S&T, and before that the CIO for George Fox University in Newberg, OR. Greg went to the Northwest from the Purdue School of Engineering and Technology in Indianapolis, IN. where he served as the Director of IT for 8 years. Prior to the IT career in Academia, Greg was a Systems Consultant with Hewlett-Packard primarily with the Analytical Group working out of San Francisco,Cincinnati and Indianapolis. Greg's passion as a CIO in Higher Education comes from his belief that Technology can benefit Teaching & Learning.

Posted on April 29, 2010, in ERP, Higher Education, Oracle, PeopleSoft. Bookmark the permalink. Leave a comment.

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